Work Crap

OK, so at work we use tickets and field reports to document everything we do so the next tech support dweeb who gets a call knows what is wrong, what has been done, what needs to be done etc...

This works well until someone doesn't fill out a ticket with the info. Then you get field tech calling in saying needed to know something, but I don't remember what is was.

I check the ticket. No update...

I check the associated FR. No update...

Sigh.

Engineer who worked it is teaching and can't be bothered. Time to break out the Ouija board and try to channel Elvis for an answer.